Refund and Cancellation Policy

Last updated: July 31, 2026

Free trial

Unless the pricing or checkout page states otherwise, Job Hot Pro includes a seven-day free trial. Before the trial begins, checkout shows the plan, post-trial price, currency, and billing interval.

After the trial, the selected monthly or annual subscription renews automatically until canceled. Cancel before the trial ends if you do not want the first subscription charge.

How to cancel

Sign in to Job Hot, open Account → Billing, select the active subscription, and choose cancellation. Self-service cancellation does not require contacting support.

After successful cancellation:

• no new automatic renewal will be created;
• the actual Pro access end date is shown in billing and depends on the payment provider’s confirmed subscription status;
• previously delivered emails and existing history are not automatically withdrawn;
• public jobs, basic filters, and public resources remain available.

If cancellation is unavailable in the account, contact [email protected] immediately with the account email and subscription identifier. We normally respond within three business days.

Refund review

Except where applicable law requires otherwise, a subscription period that has already begun is not automatically refunded on a prorated basis. You may request review when:

• a duplicate charge occurred, or the charged plan, amount, or currency differs from checkout confirmation;
• cancellation was confirmed before renewal but a new renewal charge still occurred;
• a continuing technical failure made the purchased core Job Radar service unavailable and was not fixed within a reasonable period;
• the request is made within seven days of a first payment or unintended renewal and there was no substantial use of Job Radar, match history, or delivery during that period;
• applicable consumer-protection law otherwise requires a refund.

Refunds are not approved automatically. We review transaction records, cancellation timing, service usage, technical logs, and applicable law. Approved refunds return to the original payment method; processing time depends on the payment provider and issuing bank.

How to request a refund

Email [email protected] as soon as possible and include:

• the Job Hot account email;
• order or subscription identifier;
• charge date and amount;
• reason for the request and any necessary screenshots.

Do not email full card numbers, security codes, identity documents, or other unnecessary sensitive information.

Chargebacks and disputes

If you do not recognize a charge, contact us first so we can investigate. Starting a chargeback without contacting us may lengthen the investigation. This does not limit lawful payment-dispute or consumer rights.

Contact

For subscription, cancellation, and refund support:

[email protected]

We normally respond within three business days.